Privacy policy

Effective Date: 3.1.26

Frostbite Feeders (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy

explains how we collect, use, disclose, and safeguard your information when you visit our

website and purchase our products.

By using our website, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personal Information You Provide

When you place an order, create an account, or sign up for communications, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment details (processed securely via third-party providers)

• Account login credentials

B. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referring website

• Cookies and tracking data

C. Payment Information

We do not directly store full payment card details. Payments are processed securely through

third-party providers such as:

• Shopify Payments

• Stripe• Shop Pay

• PayPal

These providers handle payment information according to their own privacy policies.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process and fulfill orders

• Provide shipping updates

• Communicate regarding your account

• Respond to customer service inquiries

• Improve our website and customer experience

• Detect and prevent fraud

• Send marketing communications (if you opt in)

• Manage subscriptions and recurring billing

3. EMAIL AND SMS MARKETING

If you opt in to receive marketing communications:

• We may send promotional emails, product updates, and offers.

• You may unsubscribe at any time via the link in the email.

If you opt into SMS marketing:

• Message frequency may vary.

• Standard message and data rates may apply.

• You may opt out by replying STOP.

We use third-party marketing platforms such as Klaviyo to manage communications.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to:

• Enable core website functionality

• Analyze website traffic

• Personalize user experience

• Deliver targeted advertising

We may use:• Google Analytics

• Meta (Facebook/Instagram) Pixel

• Shopify tracking tools

You can disable cookies through your browser settings, but doing so may affect site

functionality.

5. SHARING OF INFORMATION

We do not sell your personal information.

We may share information with trusted third parties necessary to operate our business,

including:

• Shopify (e-commerce platform)

• Payment processors

• Shipping carriers (UPS, FedEx, USPS, etc.)

• Subscription management platforms (Recharge or Skio)

• Email/SMS marketing platforms (Klaviyo)

• Fraud detection services

These providers are contractually obligated to safeguard your information.

6. DATA RETENTION

We retain personal information as long as necessary to:

• Fulfill orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request deletion of your data by contacting us, subject to legal retention requirements.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your

personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. We

cannot guarantee absolute security.

8. YOUR RIGHTSDepending on your location, you may have rights to:

• Access personal data we hold about you

• Correct inaccurate data

• Request deletion of your data

• Opt out of marketing communications

To exercise these rights, contact us at the email below.

9. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect

personal information from minors.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may request:

• Disclosure of personal information collected

• Deletion of personal information

• Information about categories of data shared

We do not sell personal information as defined under California law.

11. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this

page with a revised Effective Date.

Your continued use of the website constitutes acceptance of any updated policy.

12. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, please contact:

Frostbite Feeders

support@frostbitefeeders.com