Shipping policy

Frostbite Feeders products are perishable frozen goods, so we ship under strict cold-chain standards to make sure your order arrives frozen and ready to use. Our packaging and shipping process is designed to protect product quality from the moment it leaves our facility until it reaches your door.

Shipping Days & Cut-Off Times

Orders placed by Sunday at 11:00 PM Eastern ship that Monday or Tuesday. Orders placed after that ship the following Monday or Tuesday.

Frozen orders ship Monday and Tuesday. We use 2–3 day ground for most shipments and schedule frozen boxes early in the week so they do not sit over a weekend. We do not intentionally ship frozen boxes into a weekend hold. To protect frozen product integrity, we do not ship on Thursdays, Fridays, weekends, or federal holidays.

Shipping Origin

Packed and shipped from Northeast Indiana.

Shipping Methods

Orders ship by ground carrier service. Tracking information is automatically emailed once your order ships.

Shipping Rates

Frozen shipping depends on your destination zone and the number of frozen boxes. The following paid rates apply when your order does not qualify for free shipping. See the map and full details on our Shipping page:

  • Zone A — Heartland: $29.95 for one box; $59.90 total shipping for all 2–8 boxes. OH, IN, MI, IL, WI, MN, KY, WV, PA, NJ, DE, MD, DC, VA, NC, SC, GA, AL, MS, TN, AR, MO, IA.
  • Zone B/C — Transition: $37.95 for one box; $59.90 total shipping for all 2–8 boxes. NY, CT, RI, MA, VT, NH, ME, FL, KS, NE, SD, ND, OK, TX, LA, WY, CO, MT.
  • Zone D — Southwest: $59.95 for one box; $89.95 total shipping for all 2–8 boxes. AZ, NM, UT.
  • Zone E — Pacific: $94.95 per box. CA, WA, OR, NV, ID.

Shipping destinations: We ship only within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Canada, or other international destinations.

Rates reflect ground shipping in insulated frozen boxes. Zone E is $94.95 per box when shipping is charged. The 2–8 box rates in Zones A–D are total shipping charges for all boxes in that range.

Free Shipping

Free frozen shipping covers 1–8 boxes when your order reaches $99 in Zones A–C, $147 in Zone D, or $177 in Zone E. Your 5% AutoShip savings can be used with free shipping; the minimum is counted after AutoShip savings. Discount codes cannot be combined with free shipping. When a discount code is applied, the paid shipping rates above apply.

How Boxes Are Counted

Each insulated box holds approximately 25 lb of feeders. Checkout estimates one frozen shipping box for every 25 lb of feeders in your order. The shipping charge depends on your destination zone, box count, and free-shipping eligibility as described above.

Every frozen box is packed in an insulated box with dry ice for the delivery lane. Destination, weather, product mix, and dry ice needs may affect how we pack the box, but the checkout estimate is based on feeder weight. If checkout estimates more frozen boxes than we safely need at packing, we issue the unused box charge back as Frostbite account credit. Your exact rate is displayed before checkout — no surprises.

Packaging & Cold-Chain Protection

Every Frostbite Feeders shipment is sealed in protective wrap, packed in branded freezer bags, insulated in temperature-controlled liners with a calculated amount of dry ice, and shipped in protective outer cartons designed to maintain frozen temperatures during transit.

Frozen Arrival Guarantee

We guarantee that orders will arrive frozen under normal shipping conditions. If a shipment arrives thawed or compromised, customers must email support@frostbitefeeders.com within 24 hours of delivery with photos of the contents, packaging, and shipping label along with the order number. Approved claims may receive a replacement shipment, store credit, or refund at Frostbite Feeders’ discretion.

Delivery Responsibility

Customers are responsible for monitoring tracking information, being available to receive the shipment on delivery day, retrieving the package promptly, and placing contents into a freezer immediately upon arrival. Frostbite Feeders is not responsible for damage caused by delayed retrieval, incorrect shipping addresses, or refused deliveries.

Sales Tax Policy

Frostbite Feeders collects sales tax where required by state and local regulations. Sales tax is automatically calculated at checkout based on the shipping destination and applicable tax laws. Sales tax regulations may change based on local legislation or shipping destination requirements. The final tax amount will always be calculated automatically during checkout.