Refund Policy

Frostbite Feeders products are perishable frozen goods. Because frozen feeders cannot be restocked or resold once shipped, all sales are final and we do not accept returns.

Frozen Arrival Guarantee

We guarantee that orders arrive frozen under normal shipping conditions. If your shipment arrives thawed or compromised, email support@frostbitefeeders.com within 24 hours of delivery with your order number and photos of the contents, the packaging, and the shipping label. Approved claims receive a replacement shipment, store credit, or refund at Frostbite Feeders' discretion.

Wrong or Missing Items

If your order contains the wrong items or is missing items, contact us at support@frostbitefeeders.com within 24 hours of delivery with your order number and we will make it right.

Order Cancellations

Orders may be canceled at no charge any time before they ship. Once an order has shipped, the Frozen Arrival Guarantee is the sole remedy for delivery issues.

Subscriptions

Subscription orders renew automatically. Changes or cancellations must be made at least 3 days before your billing date through your account.

Delivery Responsibility

Customers are responsible for monitoring tracking, receiving the shipment on delivery day, and placing contents into a freezer immediately upon arrival. We are not responsible for thawing caused by delayed retrieval, incorrect shipping addresses, or refused deliveries.

Questions: support@frostbitefeeders.com